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Return Policy

Product returns

1. Unless the exceptions listed below apply (see below). F.), the consumer has a period of 14 calendar days to withdraw from the distance or off-premises contract without stating the reasons and without any charge beyond the prescribed (see above). below, under C and D)

2. Without prejudice to Article 3F, the withdrawal period provided for in Paragraph 1 of this article shall expire 14 calendar days, for sales contracts, from the day on which the consumer or a third party designated by him, other than the carrier, takes physical possession of the goods; or:

(i) from the day on which the consumer or a third party indicated by him, other than the carrier, acquires physical possession of the last good, in the case of several goods ordered by the consumer in one order and delivered separately,

(ii) from the day on which the consumer or a third party designated by him, other than the carrier, acquires physical possession of the last lot or piece in the event of delivery of goods consisting of several lots or several pieces,

(iii) from the day on which the consumer or a third party indicated by him, other than the carrier, acquires physical possession of the first good, in the event of a contract for the regular delivery of goods in a specified period of time

3. The parties may, if they wish, perform their contractual obligations during the withdrawal period.

Product Return Form

A. Exercise of right of withdrawal

1. Before the expiry of the withdrawal period, the consumer shall inform the supplier of his decision to withdraw from the contract. To this end, the consumer may:

a) use the model withdrawal form set out here.

b) make any other clear statement showing its decision to withdraw from the contract.

2. The consumer has made use of the right of withdrawal within the above-mentioned period if the notice on the exercise of the right of withdrawal is sent by the consumer before the deadline.

3. The supplier may, in addition to the possibilities referred to in Paragraph 1, provide the consumer with the option to complete and submit electronically either the model withdrawal form set out here or any other clear statement found on the supplier's website. In such cases, the supplier shall without delay notify the consumer of a confirmation of receipt of such withdrawal on a fixed instrument.

4. The consumer shall bear the burden of proving that he has exercised the right of withdrawal under this article.

B. Effects of withdrawal

The exercise of the right of withdrawal terminates the obligations of the parties:

a) perform the distance or off-premises contract; or

b) to conclude a contract at a distance or off-premises in cases where an offer was submitted by the consumer.

C. Obligations of the supplier in case of withdrawal

1. The supplier shall reimburse any payment received from the consumer, including, where appropriate, delivery costs, without undue delay and in any event within 14 calendar days from the day on which he was informed of the consumer's decision to withdraw from the contract.

The supplier shall make the refund provided for in the first subparagraph using the same means of payment as the consumer used for the original transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur costs resulting from the refund.

2. By way of derogation from the above, the supplier is not required to reimburse additional delivery costs if the consumer has explicitly chosen a delivery other than the cheapest standard delivery offered by the supplier.

3. Unless the supplier has offered to receive the goods himself, in respect of sales contracts, the supplier may withhold the refund of the price until he has received the goods back or until the consumer provides proof that he has sent the goods back, whichever comes first.

D . Obligations of the consumer in case of withdrawal

1. Unless the supplier has offered to receive the goods himself, the consumer shall return the goods or transfer them to the supplier or to a person authorised by the supplier to receive the goods, without undue delay and in any event within 14 calendar days from the day on which he notified the supplier of his decision to withdraw from the contract. The deadline is met if the consumer sends back the goods before the expiry of the 14 calendar days deadline.

The consumer shall bear only the direct cost of returning the goods, unless the supplier has agreed to bear that cost himself or the supplier has failed to inform the consumer that the consumer must bear it.

In the case of off-premises contracts, where the goods have been delivered to the consumer's home at the time of the conclusion of the contract, the supplier shall collect at his own expense the goods, in so far as they are goods which by their nature cannot normally be returned by post.

2. The consumer shall be liable for any reduction in the value of the goods only as a result of the management of goods other than that necessary to establish the nature, characteristics and functioning of the goods. The consumer shall in no case be liable for any reduction in the value of the goods where the supplier has not provided notification of the right of withdrawal.

3. If the consumer exercises the right of withdrawal after having already filed an application in accordance with the above, the consumer must pay the supplier, in comparison with the full coverage of the contract, an amount commensurate with the provided up to the moment when the consumer informed the supplier that he will exercise the right of withdrawal. The corresponding amount that the consumer has to pay to the supplier shall be calculated on the basis of the total price agreed in the contract. If the total price is excessive, the corresponding amount should be calculated on the basis of the market value of the provided.

4. Unless otherwise specified, the consumer shall not be liable if he exercises the right of withdrawal.

E. Consequences of exercising the right of withdrawal in linked contracts

1. Without prejudice to Article 15 of Joint Ministerial Decision G1-699/2010 (B 917)" adapting Greek legislation to Directive 2008/48/EC of the European Parliament and the Council of 23 April 2008 on consumer credit contracts and repealing Council Directive 87/102/EEC", if the consumer exercises his right of withdrawal from a distance or off-premises contract in accordance with the above, any linked contracts expire automatically, at no cost to the consumer, except as provided above.

F. Exceptions to the right of withdrawal

The right of withdrawal provided above for distance and off-premises contracts, does not apply in the following cases:

a) service contracts after the full provision of the service, if the execution began with the prior express consent of the consumer, and with the recognition on his part that he will lose his right of withdrawal once the contract is fully executed by the supplier

(b) the supply of goods or services the price of which depends on fluctuations in the money market which the supplier cannot control and which may occur within the withdrawal period

c) the supply of goods manufactured in accordance with the consumer's specifications or clearly individualized

d) the supply of goods which may be altered or expire shortly

e) the supply of sealed goods which are not suitable for return, for health or hygiene reasons, and which have been unsealed after delivery

f) the supply of goods which, after delivery, by their nature, are inseparably mixed with other elements

G. Failure to inform about the right of withdrawal

1. If the supplier has not provided the consumer with the information on the right of withdrawal as required, the withdrawal period shall expire 12 months after the end of the original withdrawal period as specified above.

2. If the supplier has provided the consumer with the information provided for above, the withdrawal period shall expire 14 calendar days from the day on which the consumer receives that information.

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